Häufige Fragen & Antworten (FAQs)

Although Jaderpark consists of various sections, these cannot be visited or paid for individually. The indoor play barn can only be used in combination with the other areas.

Several baby changing rooms are available in the park. You can find their exact locations on our park map.

Microwaves are available for free use at every concession stand throughout the park. Please feel free to ask our staff in the restaurants if you need help warming baby food.

You are welcome to bring your dog for a small → entrance fee.

Please note the following:
Keep your dog on a short leash at all times.

If your dog barks at our animals, please move on quickly.

Please do not allow your dog under or over barriers or enclosures.

If your dog has an accident, please clean it up. Cleaning supplies are available for purchase at the entrance.

Dogs are not allowed in the petting zoo, animal houses, on rides, in the indoor play area, or in specially marked areas of the park.

We wish you and your four-legged friend a wonderful day with us.

ATTENTION! Other pets are not permitted!

We prefer card payments. The following payment options are available:
Cash
Debit card
VISA
Mastercard
Purchase tickets in advance from our online shop and receive a discount.

Out of consideration for non-smokers and children, smoking is only permitted in designated smoking areas. You can find an overview of the smoking areas on our park map.

We participate in several coupon promotions in commercially available coupon books.

Examples: Various issues of Barometer and City for Two.

We do NOT offer coupons on internet platforms.

No.

When visiting our facility, you have the option of using our parking lot for an overnight stay.

Overnight parking is free of charge.

The surface is a regularly mowed grass area.

We do not provide services such as electricity, water, or waste disposal.

All types of motorhomes are permitted without restriction.

Please use our rear parking areas for overnight stays (past parking lot number 2; signs are posted).

Apprenticeship:

Jaderpark is not a training provider.

Therefore, an apprenticeship as an animal keeper or in other fields is not possible with us.

Further information can be found here: https://www.zootierpflege.de/startseite.html
Internship:

We regret to inform you that we are currently unable to accept any interns. This applies to both school internships and internship inquiries related to career exploration.

Voluntary Ecological Year:
As a private institution, we are not a participating organization and therefore cannot offer this program.

Dear prospective student,

unfortunately, we are unable to participate in Future Day. The considerable organizational and staffing effort required is beyond the capacity of our employees. The zookeepers would have to dedicate significant time to supervising the students, leaving them with hardly any time for their actual work.

We hope you understand and find another opportunity to participate in Future Day.

Yes — bringing your own food and drinks is generally permitted.

However, please note that consumption is only allowed in the designated picnic areas of the park.

Consuming food and drinks brought from outside is not permitted in our food service areas.

Yes, you can easily change your ticket to a different date online free of charge. Simply go to the ticket shop and select "Change Date".

How do I redeem discount codes or vouchers in the online shop?

You can easily redeem discount codes and online vouchers during the ordering process in our online shop:

Proceed to checkout and enter your details.

In the final step of the booking process, you will find the field "Enter discount code / voucher".

Enter your code there and click "Add".

The corresponding amount will then be automatically deducted from the total price.

Please note:

Only one code can be redeemed per booking.

Discount codes are generally valid only once.

The discount will only be displayed in the total price after the code has been added.

If you experience any problems redeeming the code, our service team will be happy to assist you at onlineshop@jaderpark.de.

No, you can simply show the ticket on your smartphone.

First, please check your spam folder and make sure your inbox has enough free space. If you still can't find the email, please contact us at onlineshop@jaderpark.de.

Did you note down the booking number that was displayed at the end of the ordering process? If so, please send it to us along with your order.

Currently, we don't offer the season ticket in digital form because our existing point-of-sale systems don't yet support all the necessary functions. In particular, topping up credit and automatically applying discounts at various checkout areas cannot yet be fully implemented via a digital card.

However, we are already working intensively on a new system that will enable these features in the future. Our goal is to offer the season ticket digitally as soon as all the technical requirements are reliably implemented.

We deliberately chose not to print photos on the season ticket. The image you provide is displayed directly in our point-of-sale system each time you visit.

By storing the photo digitally, we save resources and avoid unnecessary material consumption.

In case of loss or theft, a replacement ticket will be issued for a fee of €15.00. The replacement will be issued on-site upon presentation of a valid passport or passport photo for data verification.

Unfortunately, entry without a season ticket is not possible.

We therefore recommend that you always have a clear photo of the front and back of your season ticket on your smartphone. In many cases, the barcode on this photo can be scanned at the entrance.

Yes — if you enjoyed your visit, you can use your day ticket towards the purchase of a season ticket.

Whether the day ticket was purchased on-site at the ticket office or online:

You can have the ticket price credited towards the purchase of a season ticket at the ticket office until 5:00 PM on the day of your visit.

We are frequently asked whether petting, feeding, or caring for certain wild animal species is possible as a gift for various occasions.

We have to answer this question with "No."

We offer closer contact, where possible, at our public events (→ demonstration and hands-on feedings).

For many reasons (animal health, hygiene, safety), we cannot offer any further opportunities.

Thank you for your understanding!

Jaderpark is constantly evolving. Some older enclosures no longer met current building and animal welfare standards and were therefore dismantled. At the same time, we are using the freed-up space to create new adventure and recreation areas for families.

Yes, there will be. Animals are and will remain an important part of Jaderpark. However, we will focus on fewer species in the future and invest specifically in high-quality habitats and intensive care.

Societal expectations regarding animal husbandry have changed significantly in recent years. At the same time, modern, responsible animal husbandry is very demanding.

Therefore, we have consciously decided not to constantly expand our animal population, but rather to focus on the animals that live with us – with extensive expertise, time, and suitable habitats.